1. I don’t have a Takeda ID. What can I do?
Please contact Global.patient.access@takeda.com to request an ID. They will assist you in setting up your credentials.
2. I am in urgent need of a Drug request. How can I expedite my request?
Please contact Global.patient.access@takeda.com or your dedicated contact and explain the urgency. They may be able to prioritize your request.
3. I am not able to understand how to request the drug. How can I get help?
3. If you need assistance, please refer to the user guide or contact Global.patient.access@takeda.com for step-by-step guidance on how to request the drug.
4. I can't find my molecule. How can I verify that Takeda can fulfill the request?
If you’re unable to locate your molecule, please contact Global.patient.access@takeda.com for assistance in verifying availability.
5. I have not received any updates since my request was raised. Whom should I get in touch with and how?
Please contact Global.patient.access@takeda.com for an update on the status of your request.
6. I have a Takeda ID but I am having issues accessing the OPA link/page. How can I resolve this or whom should I get in touch with?
If you’re having trouble accessing the OPA link/page, please contact Global.patient.access@takeda.com for assistance in resolving the issue.
7. How can I get updates on when my shipment will be received?
For shipment updates, please contact Global.patient.access@takeda.com.
8. How do I address more information requested by Takeda on Safety or Inclusion/Exclusion?
You can provide the requested information directly by following the instructions provided or contact Global.patient.access@takeda.com for clarification if needed.
9. How do I obtain local approvals as an HCP?
Please follow the approval process outlined in your region’s guidelines or contact Global.patient.access@takeda.com.
10. If I have any issues, whom can I reach out to for support?
For general support inquiries, please contact Global.patient.access@takeda.com.
11. If I have any questions about the workflow or how to navigate the screens, whom should I ask?
For guidance on the workflow or screen navigation, please contact Global.patient.access@takeda.com or refer to the training materials provided.
VV-MEDMAT-118593 03/2025